Manager - Customer Success

**What We Do**

OrangeHRM is an IT organization focused on delivery Human Resource Management (HRM) software solutions for global businesses. 'HR for All' is a stance that we took when the company was founded in 2006 to help HR departments make a difference with powerful HR management software. Headquartered in the U.S., OrangeHRM is a truly global company with over 5 million users globally.

Few of our clients are below

**What Our Software is for?**

OrangeHRM is a platform for Human Resource professionals that allows them to manage and optimize employee data in one central system. As part of the Customer Success team, you will be actively and passionately engaging with our customers to ensure they are getting continued value from the use of our software. Ultimately, you are ensuring we have happy customers!

**Primary Duties and Responsibilities**
- Engage with our global client base (including North America) through phone and video calls to build relationships and ensure client satisfaction.
- Collaborate with team members and internal stakeholders to resolve client issues promptly and efficiently.
- Identify opportunities for up-sell to further enhance the client experience.
- Oversee the Customer Success team in Sri Lanka, providing leadership and driving continuous process improvement to enhance the client experience.
- Prepare regular client status reports for management to drive actionable outcomes and maintain accurate records of client interactions.
- Work with sales and marketing teams to boost client referrals and develop case studies.

**Competencies and Skills**:

- 2-4 years of proven experience in an equivalent role
- Impeccable written and verbal communication skills Customer-focused attitude with a commitment to customer success
- Calm, polite, and professional demeanor when engaging with clients
- Strong problem-solving and interpersonal abilities with attention to detail
- Analytical and process-oriented mindset with good reporting skills
- Outgoing and energetic personality with a positive "can-do" attitude
- Active team player who can multitask and adapt to changing priorities

**Education and Experience**

Completed a Bachelors degree in Business Management / Marketing / Information Systems / Computer Science or any other equivalent qualification or work experience in a Customer Service role or related field

**Work Hours**

9am to 6pm, Monday to Friday.