Job Description Johnson & Johnson is currently recruiting a Manager, Process Management.
This position will be located in Singapore; Sao Jose dos Campos, Brazil; Issy-les
Develop a clear vision in business process management for the business unit and the supported partners by setting strategy, bringing innovative ways of working and directing the staff in Quality Management (QM) where needed Guide a global team of business owners by overseeing the end-to-end delivery of improved process and applicable training Develop a clear process improvement and training strategy for the specific assigned business processes (or business partners) in collaboration with peer leaders Serve as a single point of contact for business partners and roll out the overall applicable quality framework.
As an owner of the E2E process and training framework, s/he is responsible for overall development and ensuring Quality by Design principles are instigated in all deliverables of business process management Define and manage project plans, tasks, schedules,scope, timelines, and deliverablesfor dedicated business processes Perform project management across the full life cyclefrom a process design, procedural document delivery, training strategy, training delivery, and final implementation
- including the ongoing measurement and control of dedicated processes Perform necessary change management, risk management, and resolve issues for projects Perform a thorough analysis of business processes across a variety of dedicated processes Provide updates to management and business owners by reporting on project progress and resolution of issues Work to ensure compliance training and procedural documents are installed for dedicated processes QualificationsJob Description The main responsibilities of the Manager, Process Management will include, but are not limited to:
Develop a clear vision in business process management for the business unit and the supported partners by setting strategy, bringing innovative ways of working and directing the staff in Quality Management (QM) where needed Guide a global team of business owners by overseeing the end-to-end delivery of improved process and applicable training Develop a clear process improvement and training strategy for the specific assigned business processes (or business partners) in collaboration with peer leaders Serve as a single point of contact for business partners and roll out the overall applicable quality framework.
As an owner of the E2E process and training framework, s/he is responsible for overall development and ensuring Quality by Design principles are instigated in all deliverables of business process management Define and manage project plans, tasks, schedules, scope, timelines, and deliverablesfor dedicated business processes Perform project management across the full life cyclefrom a process design, procedural document delivery, training strategy, training delivery, and final implementation
- including the ongoing measurement and control of dedicated processes Perform necessary change management, risk management, and resolve issues for projects Perform a thorough analysis of business processes across a variety of dedicated processes Provide updates to management and business owners by reporting on project progress and resolution of issues Work to ensure compliance training and procedural documents are installed for dedicated processes Position Requirements Preferred Requirements/Competencies:
Document Management:
Can work with business process owners to understand the requirements towards documentation, facilitate documentation review and cross-functional feedback, and work independently and with the foresight to move documentation to approval Training Ability to assess training delivery needs and develop training storyboards that will be created and uploaded to the learning management system Identify target training audiences applicable to procedural documents and mapped to training curriculum Trusted Business Partner Ability to build and maintain trusted partnerships with internal stakeholders across functions and leverages influential communication to frame analytical insights and develop fact-based business and financial strategies focused on value creation Ability to act as the single point of contact, and guide global business process owners and team members by overseeing the end-to-end delivery of process and applicable training Ability to support and lead necessary change management, risk management, and resolve issues for projects Capability to work effectively in the use of internal systems, tools, and processes.
Ability to update management and individual business owners by reporting on project progress and resolution of issues Previous experience in Pharmacovigilance