Managing Director, Brokerage Operations

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not.
At QFG, you will be constantly moving forward, bringing the future of fintech into existence.
You will be a part of a collaborative team that cares deeply about our mission and each other.
Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.This is a place where you can explore, discover and learn with continuous growth.
As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits.
If you share the same sense of infinite possibility, come shape your future at Questrade.What's in it for you as an employee of QFG?Health & wellbeing resources and programsPaid vacation, personal, and sick days for work-life balanceCompetitive compensation and benefits packagesCareer growth and development opportunitiesOpportunities to contribute to community causesWork with diverse team members in an inclusive and collaborative environmentWe're looking for our next Managing Director, Brokerage Operations.
Could It Be You?We are seeking a visionary Managing Director of Brokerage Operations to oversee and lead our brokerage operations, supporting a large-scale online retail brokerage and wealth business.What's it like working as a Managing Director, Brokerage Operations at Questrade?This role requires managing a team of 150+ employees across various operational departments.
The ideal candidate will excel at driving operational efficiency, streamlining processes, fostering a culture of automation, and delivering exceptional service within clearly defined Service Level Agreements (SLAs).
With a Six Sigma mindset and a focus on scalable solutions, the successful candidate will enable growth without proportionally increasing headcount.In this role, responsibilities include but are not limited to:Operational Leadership:Oversee multiple critical departments within brokerage operations, including but not limited to: Client Account Management: ensuring efficient onboarding, maintenance, and resolution of client account-related inquiries.Trade Operations and Settlements: overseeing trade execution, clearing, and settlement functions to ensure accurate and timely delivery.Cash Management and Reconciliation: managing money movement, margin accounts, and reconciliation processes with precision.Compliance and Regulatory Operations: ensuring adherence to industry regulations, managing reporting requirements, and mitigating operational risk.Customer Support Operations: coordinating with support teams to provide efficient and responsive service aligned with SLAs.Technology and System Operations: collaborating with IT teams to maintain and enhance brokerage platforms, tools, and automation systems.Corporate Actions and Dividends Processing: managing operational aspects of corporate action events and client entitlements.Registered Plans: overseeing the accurate reporting and administration of multiple registered plan types.Tax: ensuring timely and accurate tax reporting to clients.Strategic Planning and Execution:Develop and execute operational strategies that align with the organization's long-term goals.Ensure scalable, efficient, and automated solutions are embedded across all operational functions to support growth.Process Optimization and Continuous Improvement:Identify, implement, and oversee initiatives to improve workflows across all departments.Promote a Six Sigma, Lean, and data-driven culture to enhance efficiency and eliminate inefficiencies.Ensure cross-departmental collaboration to standardize processes and optimize outcomes.Automation and Technology Integration:Partner with technology teams to implement automation and AI-driven solutions to reduce manual dependencies.Drive digital transformation initiatives across brokerage operations to achieve a highly scalable and efficient operating model.Team Development and Leadership:Inspire and mentor a team of Directors, managers and employees across all operational departments.Build a collaborative, high-performing culture with a "can-do" attitude, focused on accountability and results.Implement training and development programs to upskill teams and promote continuous learning.Compliance and Risk Management:Maintain strict compliance with industry regulations and standards.Collaborate with internal and external auditors to ensure operational controls are robust and effective.Performance Management:Establish and monitor key performance indicators (KPIs) across all operational functions.Implement performance dashboards and reporting to track SLA adherence, identify gaps, and drive corrective actions.So are YOU our next Managing Director, Brokerage Operations?
You are if you have the following…Education & ExperienceBachelor's degree in Business Administration, Operations Management, Finance, or a related field.
MBA or advanced certifications (e.g., Six Sigma Black Belt, Lean Six Sigma) preferred.10+ years of progressive leadership experience in brokerage or financial services operations.Proven track record of managing large teams (75+) in a high-growth, fast paced environment.Extensive experience overseeing multiple departments ideally within brokerage operations, including but not limited to account management, trade settlements, corporate actionsTechnical Expertise:Strong understanding of retail brokerage operations, including trading systems, clearing and settlement processes, regulatory reporting and risk management.Experience implementing automation and AI-drive solutions to optimize operations.Knowledge of industry regulations and standards in financial services and brokerage operations (i.e.
CIRO, FINRA, SEC)Experience working with books and records systems such as BPS, Dataphile, FIS, TorstoneDemonstrated ability to streamline operations through process improvements, automation, and scalable solutions.Leadership and Management Skills:Exceptional ability to inspire, lead and mentor cross-functional teamsProven expertise in building collaborative cultures with a focus on accountability, efficiency and customer satisfactionStrong decision making and problem solving skills, particularly in high-pressure environments with a data driven, results-oriented mindset.Excellent leadership, communication, and stakeholder management skills.Strategic thinking:Demonstrated ability to align operational goals with broader organizational strategiesStrong business acumen with a focus on delivering scalable growth and efficiency.Analytical and Process Improvement Skills:Expertise in Six Sigma, Lean methodologies, or other process improvement frameworksData-drive mindset with ability to analyze performance metrics, identify trends and drive actionable insights.Working knowledge of tools such as PowerBI, SQL and other analytical toolsSounds like you?
Click below to apply!#LI-BB1#LI-HybridAt Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment.
This is an environment where individuals are treated with dignity and respect.
Here, the unique skills and experience you bring will be valued.
You will be supported and motivated, so that you can harness your unlimited potential.
Our team reflects the diversity of the communities we serve and operate in.
Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.Candidates selected for an interview will be contacted directly.
If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.#J-18808-Ljbffr