Immerse yourself in a brand new world.
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet.
We share ideas and perspectives so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come and join us as you are as we believe diverse perspectives make us stronger and more innovative.
In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Come join us in our exciting quest to build the future home!
All about the role:
Electrolux's purpose of transforming life for the better goes beyond products - it is in the way which we reinvent experiences of taste, care and wellbeing, starting from the desires of our consumers.
All over the world, our brand seeks to actively participate in the daily lives of thousands of people by providing the best experiences.
Our Marketing teams are data-driven and focused on the development of a consumer-centric mindset, seeking to unleash the power of digital media in order to improve foundational brand processes and bring innovation to the company.
What you'll do:
As a Consumer Experience Specialist, you will be expected to support the construction the roadmap of company's priority projects, based on the main consumer pain points and data from experience surveys, promoting collaboration between different areas.
If you're passionate about the consumer journey, have a curious disposition and good interpersonal relationship skills, you're just the kind the person we're looking for!
Help Electrolux shape living for the better, and we'll help you develop your full potential.
In detail, you will:
- Lead forums related to the roadmap of priority projects, by mapping friction points of the consumer journey;
- Take charge of consumer experience management, aligning the measurement methodology for micro journeys within the overall consumer journey, leveraging consumer insights and promoting continuous improvement;
- Manage the interdependences between products and platforms;
- Manage project assessment, identifying short-term initiatives, addressing accountability and designing a future state;
- Lead planning and implementation of experience management tools, interfacing with all business areas and monitoring KPIs, process setup, among others;
- Carry out strategic monitoring of CX program, promoting continuous improvement in analysis processes and dashboards, adjustments in surveys, "close the loop" processes, scope expansion and deepening;
- Manage main Consumer Experience KPIs (NPS, CES, Consumer Star Ratings/Reviews, App Stores Ratings, etc.
), analyzing results and contributing to the development of action plans;
As part of the culture of continuous improvement, you will be involved in Lean Thinking projects and activities (EMS/C2W).
Who you are:
You have:
- Bachelor's degree in Marketing, Administration or related areas;
- Solid experience with marketing and market research;
- Experience with management of multifunctional projects;
- Experience with projects focused on Client Experience;
- Experience with digital transformation and/or background in MarTech will be a plus;
- Advanced English;
- Intermediate Spanish.
Where you'll be:
You will be based at the São Paulo office, the center of Electrolux Sales and Marketing operations in Brazil and the workplace of collaborators who are driven by the creation of value along the steps of the Consumer Journey.
Benefits include:
- Flexible work hours/hybrid work environment;
- Discounts on our award-winning Electrolux products and services;
- Family friendly benefits;
- Access to Gympass;
- Extensive learning opportunities and flexible career path.
As part of Electrolux, we will continuously invest in you and your development.
There are no barriers to where your career could take you.
Find out more:
Electrolux Group
Electrolux Latin America