Medical Information Specialist IQVIA Safety Operations team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world.We are proud to be an international, diverse team based across the world, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA.Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.Position Purpose.This position will put you at the forefront of Patient Safety.With daily direct contact with Health Care Professionals (HCPs) and patients, this is a highly visible and important role within IQVIA and essential to our core goal of patient safety.You will perform key medical information call center services, handle medical requests, research and prepare responses with technical and medical information and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas.RESPONSIBILITIESProvide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.This does NOT include commercial sales support.Receive, triage and document medical, safety and quality requests received via phone, email, web.Perform data entry into Lifecycle safety and Product Quality databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations with appropriate allocation of resource. Jetzt mit Indeed bewerben. Indeed.com Jetzt bewerben Establish and maintain effective team project service operations communications i..provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics, out of scope work challenges/issues and successes.Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests. Shading Analysis. OptimizeLayouts at Early Stage. Slope& Collision Analysis PVcase Open Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.REQUIRED KNOWLEDGE, SKILLS AND ABILITIESLife sciences and/or health knowledge with analytical skills.Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.Excellent attention to detail and accuracy maintaining consistently high-quality standards. Shading Analysis. OptimizeLayouts at Early Stage. Slope& Collision Analysis PVcase Open Excellent organizational skills and time management skills.Ability to establish and maintain effective working relationships with co-workers, managers and clients.Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.MINIMUM REQUIRED EDUCATION AND EXPERIENCEBachelor's Degree in a Life Science is required.Excellent written and verbal skills in English (min.C1)Experience in Lifecycle safety is highly valued but not mandatory (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc).#LI-Remote #LI-MARIAARECHAGA IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.Learn more at https://jobs.qvia.om Do you dream of launching your career in it, but need some experience to get started? do you believe that communication is your strong suit? do you think that customers deserve more than just support? are you willing to go above and beyond to help them succeed? we've got a match! we are looking for a......Or higher, fedora 38 or higher... ability to multitask and handle multiple customer inquiries simultaneously... high emotional intelligence, with the ability to read customers' sentiments and reflect back on the feedback provided... availability for 40 hours per week (5 days a week) in agreed rotating......Participation in continuing medical education (cme's) and conferences... based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products in urology and gastroenterology... requisitos do trabalho requirements basic education: completed basic......Based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products in urology and gastroenterology... develop and implement hr policies and procedures and work closely with local and global stakeholders ensuring a smooth flow of information......Based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products in urology and gastroenterology... market expansion for medical equipment sales, competition analysis, client and stakeholder management, proposal developments and negotiations......Based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products in urology and gastroenterology... requisitos do trabalho requirements basic education: biomedical engineer work experience: minimum of 5-10 years in a similar role and industry......Based in sao paulo, brazil! we are a medical device company specializing in the manufacturing of top-quality medical products in urology and gastroenterology... requisitos do trabalho requirements basic education: bachelors in engineering further education: technical training in the field of same industry......Php?survey_id=129 as an evaluator you will work in a very international environment with members from all around the globe! you will have a steady and long-term income while working from the comfort of your homes! other important information: upon application you will receive an email with all the......The role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and fraud... previous experience in a contact center environment would be considered a tremendous asset, however, not required you excel in a fast-paced......
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