Medical Services Manager

**Summary**:- Agile cross-functional collaboration to ensure we are prepared for strategic and frequently asked questions. -Continuously improving our reactive positionings according to their monitored effectiveness -Implementation of a lean but impactful process when dealing with non-prioritize portfolio**About the Role**:**Work Model**:Hybrid**Locality**: São Paulo**About the Role**:This professional will lead the Medical Services area by having the aim to unleash the power of the team and be the best advice for the main stakeholders.This role will work directly with the area:IM: CCSO - Medical Affairs**Key responsibilities**:- Optimize the processes related to medical strategy implementation- Assuring the external impact of our activities is monitored and acted upon- Leveraging global and regional resources- Clear focus on our priorities when developing local content- Translating customer insights into actionable points to the brand teams- Creating a diverse team that can cope with changing priorities and urgent unforeseen challenges- Keeping a BCP that is feasible and ready to be acted upon- Overseeing key medical processes within the group scope (Medical tiers, FMV, Events reconciliation, and promo and non-promo content SOP)**Essential Requirements**- Degree in health (e.g. pharmacy)- Experience in Customer services, including medical information request handling.- Experience with monitoring complex vendors, including GCP-regulated outsourced tasks- Experience in Writing and reviewing standard operational procedures- Fluent in English**Desirable Requirements**:- Portuguese**You'll receive**: competitive salary, annual bonus, life insurance, home office policy (home office 2x a week), retirement and wellbeing plans, flexible working arrangements, birthday day-off, parental leave, subsidized dining facilities, health insurance, employee recognition platform, Gympass, employee resource groups and virtual self-development tools.**Commitment to Diversity and Inclusion**:Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.DivisionInternationalBusiness UnitPharmaceuticalsLocationBrazilSiteSanto AmaroCompany / Legal EntityBR03 (FCRS = BR003) NOVARTIS BIOCIENCIAS S.AFunctional AreaResearch & DevelopmentJob TypeFull timeEmployment TypeRegularShift WorkNo