Company DescriptionEnnismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Made up of three business units, comprising 15 brands; 130 operating hotels and resorts, with over 140 in the pipeline; 76 iconic venues, and over 300 restaurants and bars. Ennismore puts innovation at the centre of everything it does, with four dedicated in-house specialist studios, a creative studio of interior and graphic designers; a digital product and tech innovation lab, and a partnerships and collaborations unit. Ennismore is committed to positively impacting the world, with a key focus on creating inclusive communities among its teams and in the places it calls home.Job DescriptionMembership Services Agent - DaysIn Summer 2023 Ennismore launched a global Membership programme – Dis-loyalty - to provide guests with the opportunity to be part of a loyalty programme like no other. This role is an exciting opportunity to grow with a team that will provide an outstanding service to our Members and to be part of shaping an exciting new initiative.Your purpose: To provide naturally friendly, helpful, and responsive level of service to our Members and ensure high levels of customer service and operational excellence at all times.What you will be doing:Dealing with Member enquiries and issues via email and online chatMaking bookings on behalf of MembersBuilding and maintaining a good rapport with hotel teams across the globeCustomer focused at all times to ensure high standards of hospitality and Member serviceGeneral office administration dutiesUndertake any other reasonable requests from managementWhat we are looking for:High level of verbal and written communication skillsExperience of working in a customer service capacityCompetent computer skillsKnowledge of hospitality is preferred but not essentialPrevious experience of working in a Customer/Guest Service centre role is desirable but not essentialFluent in EnglishSince we're global, speaking additional languages is an advantageYou execute. You get things done.You are scarily organised with incredible attention to detailYou take ownership, solve issues and make effective decisions within a teamYou are all about a positive impact on the people you interact with, whether it is your team or our guestsYou want to be part of a team that works hard, supports each other and has fun along the wayYou are not precious; we leave our egos at the door and help to get stuff doneAbility to learn quickly, think on your feet and adapt to Ennismore's unique cultureWorking Hours:This role is rota based working on a 4 on 4 off schedule (including a 30 minute break per shift)What's in it for you:23.5 days holiday, pension and life insuranceA health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeingTreat yourself with lots of retail & hospitality perks through our partnersExcellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)Extra time off to volunteer with one of our partner charitiesCycle to work schemeEnhanced Family LeaveJoin an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.A competitive package and plenty of opportunity for development.
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