Mgr, Technical Account Mgmt 3Mgr, Technical Account Mgmt 3Apply locations: Sao PauloTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: R151712Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!The OpportunityAdobe is revolutionizing the world by equipping people with the necessary tools to transform their concepts into tangible creations. Through our innovative solutions, individuals can craft engaging content that adds customer value to both personal and professional endeavors. Moreover, we assist organizations in establishing meaningful connections with their clientele, using data-driven insights to make valuable contributions to decision-making processes and generate impactful outcomes.Ultimate Support is Adobe's Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. As a Manager of Technical Account Management, your goal is to lead a team of Technical Account Managers.What You'll DoDirect management responsibilities for all designated resources, team objectives, morale, and culture.Motivate the team to deliver outstanding customer experiences and value propositions.Set quarterly individual goals and provide ongoing performance feedback as well as formal performance appraisals.Attract, hire, and retain top talent for each functional role.Evaluate measurement criteria to determine trends in organizational performance, including: customer happiness, operating efficiency, solution adoption, and customer retention.Advocate for your team to drive visibility and collaborate across boundaries on process improvements, customer concerns, and local business objectives.Engage in support of key accounts and critical issue management.Partner with the Customer Success and Sales leadership team to align Support efforts to local sales and retention objectives.What You'll Need to SucceedMinimum of 3-5 years of people management experience in a fast-paced, enterprise-level, critical software support, professional services, or account management environment.Core skills/proficiencies include Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity.Act as a role model to others: set an example of integrity, ethical behavior, and professionalism.Strong organizational skills: capable of prioritizing, managing, multitasking, and completing projects across different functions.Outstanding communication skills (presentation, written, and verbal) to interact with all levels of professional staff.Ability to explain complex concepts simply.Excellent problem-solving skills and ability to navigate complicated situations in a professional manner.Familiarity with SaaS solutions or Adobe Digital Experience solutions is a plus.More Reasons Why Adobe Life is the Good LifeWork in a place that cultivates great leaders throughout the organization. A place that understands that product innovation comes from people's innovation.Those "best places to work" lists love us (in multiple countries), here's why.Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.The work is exciting. The people are fantastic. There's no better place to make an impact. See what our employees are sharing about Adobe life.About UsAt Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
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