Organizational Description:Cambay is a Microsoft Partner USA based IT firm delivering the Microsoft Three Cloud Strategy; Microsoft 365, Microsoft Dynamics 365, Microsoft Azure by providing Managed Delivery, Infrastructure, Engineering & Workforce global High-Performance services around the Microsoft stack to provide innovative transformative customer experience programs to achieve business outcomes, goals & objectives.Position PurposeAt Cambay Solutions our consultants work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs.
Utilizing the Cambay Solutions 360 model as a guide, our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way.
As a Dynamics 365 CE/CRM Sr.
Consultant, you will elevate Cambay Solutions relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges.
In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.Key Accountabilitieso Demonstrate advanced analysis skills and experience in principles of Dynamics 365 Customer Engagement (CE/CRM), Power Platform and related technologies to provide detailed reliable options and scoping/estimates for solution implementations.o Drive client workshops to demonstrate product capabilities.o Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards.o Configure Dynamics 365 CE/CRM solutions using standard Dynamics practices.o Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique.o Support the development of test scenarios / scripts and coordinate / drive client solution testing.o Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery.o Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CE/CRM solutions.o Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues.o Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) with a focus on continuous improvement.o Foster senior level client relationships and engage with senior employees and client stakeholders to drive solution success.o Manage project timelines, budgets, and resources to ensure successful CE/CRM implementations.o Creates and/or conducts testing to validate those solutions meet specifications of the SOW.
Ensures assigned projects are delivered in alignment with Cambay Solutions best practices.o Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via white papers, blog posts, and social media.o Completes at minimum one (2) certification exam a year.o Creates, maintains, and submits an accurate weekly timesheet in compliance with time reporting procedures.o Contributes to the financial success of the company by maintaining at high utilization number.o Ability to manage multiple projects, and products.
Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.o Ability to understand and communicate technical concepts, proficient with Office products.Required skillso Excellent stakeholder management, communication and executive presentation skillso Knowledge of competing D365 Suite Products such as D365 Sales, D365 Customer Service, D365 Customer Insights – Journeys, D365 Customer Insights – Data, D365 Project Operations, D365 Field Service and solutions and industry trendso Previous track record delivering a full project life cycle CE/CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall)o Successfully demonstrated leadership in 6+ CE/CRM projects for enterprise class customerso Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problemso Functional/Technical skills including knowledge / mastery of these technologies in the context of CE/CRM:o Power Platform – PowerApps, Power BI, Microsoft Flowo Azure Data Storage - Dataverse, SQL, Cosmos DB, Blob storageo Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insightso Power Apps Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTMLo Power Platform Development – Model-Driven App, Canvas App, Power Automate and Power BIo .NET areas / Web Applications, REST APIo SSIS and related data migration techniques and strategieso DevOps - Azure DevOps, CI/CD, Unit/UI TestingQualificationso The successful candidate will have a BS/BA degree or equivalent work experienceo 6+ years relevant work experience with CE/CRM large scale enterprise implementationso The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CE/CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Operations, Customer Care, and Contact Center.o Experience working in a services organization in a consulting capacity is strongly preferred.o Experience working on multi-phase global implementations is preferredo Travel is based on customer requirements.o Strong verbal and written communications skills are a must