About adaQuest: adaQuest is a Microsoft Solution Partner Specialist for Security & Modern Work and one of only 300 Microsoft FastTrack Partners globally. We help our customers develop digital transformation roadmaps and quickly and effectively deploy the most appropriate security and productivity tools, including Microsoft Teams, Office 365, Intune, Autopilot, Advanced Threat Protection, Windows Defender, One Drive for Business, SharePoint Online, and more. We also provide policies, processes, and technology assessments to help organizations get a clear understanding of their security posture and make recommendations to reduce legal, reputational, and business risks related to cybersecurity and data protection. adaQuest's mission is to help organizations adopt, optimize, and secure modern IT infrastructure. Our core values are Professional Attitude, Team Oriented, Innovation & Creativity and Collegial Culture & Positive Attitude Position Overview: We are currently seeking a highly motivated and skilled individual to join our team as an Inside Sales\Account Manager Lead. The ideal candidate will play a pivotal role in driving our focused approach towards CSP customers (Licensing Customers), defined as those with about 600 users or less. As an Inside Sales\Account Manager, you will be responsible for managing and growing our relationships with these customers, offering Microsoft 365 Licenses, and promoting IT and Security Managed Services. Your expertise and knowledge of Microsoft licenses (CSP) and certifications will be vital in guiding our customers through their journey with us. Responsibilities: Practice Building: • Review and implement the best practices laid out in the Microsoft to Partner Go-to-Market Playbook, developing processes based on its recommendations. • Familiarize yourself with all material in the CSP Masters Program and the Security Managed Services Partner Kit. • Obtain Microsoft License Certifications and stay updated on all Microsoft licenses. • Develop and maintain Standard Proposals and SOWs for Microsoft Licensing and IT Service Solutions. Pre-Sales: • Act as the Customer Success Manager for Licensing and IT Services customers, ensuring their needs are met and building strong relationships. • Collaborate with other Customer Success Managers to generate quotes and proposals for licensing opportunities. • Deliver webinars and customer briefings to both existing and potential customers. • Regularly review and act upon recommendations from the Microsoft Sales Advisor Partner Portal. • Follow up on Leads to drive potential opportunities. Production: • Communicate updates and changes in Microsoft Offerings to all Licensing and IT Service customers. Manage Partners: • Manage relationships with our CSP Partners in the United States, Brazil, and Latin America, including TD SYNNEX, Ingram Micro, and ScanSource. • Provision and remove licenses as needed from each Licensing Partner's Portal. • Build and maintain relationships with Microsoft Stakeholders in different regions. Support Role: • Address and resolve inquiries and support requests from CSP\IT Service customers. • Manage adaQuest M365 Licenses and Azure Subscriptions. Ideal Candidate: • Fluent in English, Portuguese, and Spanish. Training Reference: The ideal candidate should have completed one or more of the following certifications and training: • MS-900: Microsoft 365 Fundamentals • AZ-900: Microsoft Azure Fundamentals • SC-900: Microsoft Security, Compliance, and Identity Fundamentals • PL-900: Microsoft Power Platform Fundamentals • AI-900: Microsoft Azure AI Fundamentals They should also have completed the Business Practice Development Track, including the CSP Master Program. If you are a dedicated and results-driven professional with a passion for helping SMB customers succeed, we invite you to apply for the SMB Leader role and be part of our dynamic team.