Work type:Office/RemoteTechnical Level:MiddleJob Category:Software DevelopmentProject:Largest student transportation providerOur customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.Requirements:3+ years JAVA or NodeJS development experienceExperience with AWS services (Lambda, redshift, SNS, SSN, SQS, ECS, RDS, CloudWatch, Kinesis, CodeCommit, ECR, S3)Knowledge of non-relational databases (DynamoDB)Knowledge of RDBMS (MySQL)Would be a plus:Experience in technical support (issues troubleshooting)Experience with Angular 10+ for UI developmentKnowledge of CI/CD approaches using the AWS toolsetResponsibilities:Own support tickets and troubleshooting within the existing tools, and servicesInvestigate Technical Issues: reported problems and bugs, identify an issue's root cause, describe an issue's symptomsQuantify an issue's scope and propose a solutionWorking with internal cross-functional teams to solve technical problemsSolving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiencesTroubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.Document support ticket resolution and apply these fixes for customersWe offer:Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packageProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharing
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