Mobile Engineer

Our client is looking for a Mobility Engineer, specifically with expertise in Microsoft Intune, on a long-term contract basis! Essential Responsibilities o Maintains and develops existing mobile infrastructure environment o Reviews, develops and maintains knowledge articles and end-user documentation o Collaborates with mobility teams on determining and outlining process improvements o Responds to escalations on help desk and service-related issues, and work to resolve with help desk partners o Maintains proper design and standards documentation o Identify, test and recommend new mobile wireless technologies as they relate to global operations o Implement process and procedures needed to ensure operational excellence; drive measurable improvements in customer satisfaction and operational efficiency o Provide progress reports and internal customer satisfaction feedback to upper management as required Education/Certifications o A bachelor's degree in computer science, information technology or a related discipline, or equivalent, relevant experience is required o ITIL certification preferred Basic Qualifications o 5+ years of experience in managing Mobile Device Management environments o Experience with iOS and Android device deployments (Apple ADE, Android Enterprise); management and troubleshooting o A logical thinker who understands the concept of mobility synchronization products and services o Knowledge of Azure AD and M365 core services and functions o Excellent interpersonal, verbal and written communication skills o Ability to multi-task and work independently o Ability to work collaboratively with teams, some of which may be geographically distributed o Initiative and ability to quickly acquire knowledge o Strong problem-solving and analytical skills Preferred Qualifications o Existing experience with Intune Mobile Device Management preferred o Experience with additional supporting management tools (Mobile Threat Defense, VPN) preferred