Moderator - Support Agent

**We are Blaze, the fastest-growing casino in LATAM.**

A great opportunity for an **Moderator - Support Agent **to join an exciting, growing group of passionate Internet professionals based all around the world.
- Welcome and engage customers in conversation
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
- Maintain and keep platforms free from any inappropriate or illegal content.
- Ensure that the customer adheres to the game rules and regulations.
- Knowing our products inside and out to be able to provide accurate information

**Requirements**:

- A native Portuguese speaker
- Fluent English speaker
- Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and problem-solving skills
- Ability to find the positive in any situation
- Attentiveness and patience
- Ability to multitask, prioritize and manage time effectively
- Interpersonal and customer service skills
- Willingness to achieve goals and self-improvement
- Willing to work on a shifting schedule, weekends and holidays.

**Work Schedule**
- Schedule coverage is 40 hours and can go up to 44 hours per week.

**Benefits**
- 100% Remote work
- Paid time off