Make your mark in Multinational AIG's Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers. How you will create an impact Coordinate service requirements for local portion of global programs for New Business and renewals.Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office.Manage incoming policy portfolios with assigned local brokers.Manage all aspects of local inbound multinational clients' requests. Meet or exceed client service expectations for assigned inbound requests.Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country.Be SME on AIG Multinational systems.Proactively engage with and respond to local client/broker inquiries.Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders.Provide up to date knowledge delivery.Manage internal and external expectations of allocated portfolio.Oversight – Training & Monitoring of MN IO activities across business externally and internally.Ensure requested documentation is issued in required time frames.Report on status of accounts to local manager and Producing Office.Ensure administration systems are up to date.Ensure client/broker emails are responded to in timely fashion.Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums.Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame. What you'll need to succeed Minimum 2 years insurance experience.Ability to articulate ideas and manage relationships fluently in English (mandatory) and Spanish (preferable) language orally and written.Strong administration skills.Computer literacy required: IT packages, MS Outlook, Excel, Word.Strong written & verbal communication and interpersonal skills.Ability to work on own initiative/organized.Highly motivated and ability to work autonomously.Good time management skills – ability to handle multiple priorities, organize work and meet deadlines.Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements. Ready to step up to new challenges? We would love to hear from you.
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