Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our L2 Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Answer support calls and document any new issues or requests that arise over the phone into the feedback logAttend the daily morning meeting with the developers to be aware of all changes occurring in the appAssist in testing each item developed after it is released into the test environment, documenting any identified bugs or defects and reporting them back to the developerMonitor the feedback log within the applications for new feedback that comes in each dayAttempt to reproduce reported bugs or minor issues, documenting the steps required to reproduce the problem in the feedback logAssist in preparing requirements for enhancements after discussions with managementCommunicate with developers and other departments of various IT companies to identify and troubleshoot technical issuesWhat you need to succeed in this role:Excellent English communication skills (at least C1 for both spoken and written)1 year experience in .NET Core MVC FrameworkTechnical ability to troubleshoot bugsAbility to reproduce reported issuesCustomer-oriented and responsible attitudeExcellent interpersonal skillsWill be a great plus:Degree in computer science or information technologyBenefits and Perks:Flexible scheduleOpportunity to work fully remotelyInclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences.
Grab the chance to join us and send your CV in English , pointing out your outstanding skills!DISCLAIMERWe are a multinational company with unbiased views.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.#J-18808-Ljbffr