DE-CIX is the world's leading Internet Exchange operator.
At our locations in Europe, Africa, North America, the Middle East, Asia, and now South America, we work at the heart of the Internet.
In 2025, DE-CIX Brazil will start its operation with Internet Exchanges in Sao Paulo and Rio de Janeiro, enabling connected customers to reach thousands of local, regional, and international networks that together form the largest interconnection ecosystem in the world.For almost 30 years, our interconnection services have contributed to the creation of new digital ecosystems worldwide and have prepared people, businesses, and organizations for the coming decades of digital evolution.
The DE-CIX Internet Exchange in Frankfurt (Germany) is one of the largest in the world.For our Sao Paulo and Rio de Janeiro locations, we are looking for a highly motivated:This is important to us Work experience in Customer Service/Support, ideally in the telco industryAdvanced skills in communication with customersFluent in spoken and written EnglishHighly-developed know-how on the functions of the Internet, especially TCP/IP, BGP, network protocols etc., as well as Linux skills.
Valid networking certifications are an advantage.Knowledge of local data centers and data centers' procedures as well as hands-on experience of cabling works (fiber) are a plus.IT studies, in-house training as IT specialist with primary focus on networks or comparable work experienceWork experience with ticketing systems and willingness to undertake shift work.Our Offer Technically advanced customer support, responding to customer enquiries from national and international participants via email and telephone in the Customer Service TeamProcessing of new customer connections and upgrades with a focus on troubleshootingSupporting the Head of Customer ServicesWhat also awaits you: A permanent position with the world's market leader in its sector with short decision-making processesAn appreciative corporate culture, a team of like-minded expertsAn innovative and international environmentExtremely friendly and supportive colleaguesBenefits Contact What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering.
So, if you are looking for new challenges in network communication and know how to combine teamwork with a high degree of self-motivation and first-rate support, we look forward to receiving your complete application, including salary expectations.DE-CIX takes the protection of your personal data very seriously and strictly complies with the regulations of the data protection statutes.#J-18808-Ljbffr