Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
What you will do:
Provide exceptional technical support via calls, chats, and emails
Resolve support inquiries of various difficulties
Gather data to ensure the required technical info is collected to resolve even more complex tickets
Ensure customers' satisfaction with any interaction
Maintain working knowledge of our client's products and services
Securely work with customers' sensitive information
Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role:
Excellent English communication skills (at least C1 for both spoken and written)
Prior experience in tech support, desktop support, or a similar role
Strong troubleshooting and problem-solving skills, attention to detail
Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
Basic understanding of cybersecurity, working experience with ISP
Customer-oriented and responsible attitude
Excellent interpersonal skills
Will be a great plus:
Experience with Zendesk or similar CRM systems
Experience with engineers
Degree in computer science or information technology
Certification in Microsoft, Linux, or Cisco
Experience with remote desktop applications and help desk software
Benefits and Perks:
Flexible schedule
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
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