**We are GroundProbe, a global technology leader specialising in real-time solutions for measuring and monitoring geohazards.
**
For 20 years, we have been creating state-of-the-art technologies and software that deliver precise and reliable information.
Coupled with expert services and support, we give our customers the certainty they need to make critical decisions, with confidence.
Leading mining and civil operators in over 30 countries rely on us to better manage risk, maintain operations and production, and keep people and communities safe.
It's an exciting time for us.
Our cutting-edge technology, continual focus on innovation and enviable culture has won us a long list of awards, including #1 Most Innovative Company and #2 Best Place to Work in Agriculture, Mining & Utilities in Australia and New Zealand.
Every day we embrace new ways of thinking, and we believe that our people around the world are our most important resource.
GroundProbe is part of Orica Monitor, a business stream of Orica.
**About The Role - 17615 - Officer - Service Desk (Belo Horizonte, Minas Gerais, Brazil)**
The Officer - Service Desk will provide 1st/2nd level ICT support for GroundProbe offices providing basic user level / desktop support service and voice related communications to meet both local and global requirements.
**What you will be doing**
- Work safely, and with regard to the safety of others, including:
- Compliance with all WHS policies and procedures.
- Actively work to improve safety in the workplace.
- Assist with IT projects allocated to the Information systems team within required deadlines.
- Secondary support for all Geotechnical Support Services
- Provide 1st/2nd Level ICT hardware and software support for GroundProbe employees globally.
Primarily in the Americas region.
- Maintain helpdesk ticketing system and ensure Service Level Agreement targets are met.
- Conduct employee inductions with regard to the company's ICT Infrastructure and systems.
- High level customer service skills with the ability to understand the customer's needs and manage expectations.
- Windows Domain Management of Active Directory, user accounts, data integrity, file and print services etc.
- Ensure all hardware/software installations and routine upgrades and windows related updates including Antivirus are implemented per Service Level Agreements
- Documentation and development of internal knowledge base for reference
**What you will bring**
Knowledge
- Intermediate level of technical knowledge in the following:
Windows Servers
Active Directory.
- PC hardware, printers, scanners, computer peripherals and mobile devices;
- Client PC connectivity - Ethernet, TCP/IP and VPN.
- IP Telephony phone systems and network devices
- Intermediate level of general hardware and software knowledge within a corporate environment.
Technical Skills
- Highly motivated individual, able to identify issues, solve problems unassisted, set priorities and meet deadlines, and be a strong team player.
- Customer focused and excellent interpersonal and communication skills.
**What we offer**:
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture.
We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture.
Ignite your career at a place where your distinct potential can find its home.
**Our commitment**:
GroundProbe promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate.
We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.
All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
**Salary**: R$75,200.00 per year
Ability to commute/relocate:
- Belo Horizonte - MG: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Portuguese (required)
- English (preferred)