Hello!At Factorial we're looking for anOnboarding Specialist for the Brazilian Marketto help us take the company to the next level.
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
About usFactorialis an HR Software startup founded in 2016 in sunny Barcelona.We have won awards and received outstanding customer feedback since day one.Also wehave raised over 80M in funding with top international venture capital firms Tiger, CRV, Creandum, Point Nine Capital and K Fund.
Take a look and see how we started:
Onboard our most importantcustomers from Brazil, supportingthem through phone, video call, mail during their first weeks implementing and using Factorial; Bring aconsultative approach to customers to ensure a fully personalized experience.
Understand our new client's needs, challenges and gather feedback.
Analyze customer's performance, share improvement points to hep us create the best customer journey possible Gradually become a Product Expert, as you progress on the role and knowledge of our Product,assisting our Area leader in:
Understanding local needs and challenges of our current and potential clients, as well as local competitors, legislation and integrations opportunities; Working with our product teams on market specificfeatures, alsohelping themfrom discovery to launch ofnew features planned for allmarkets; Being the go to personlocally about our productfor the Sales and CX teams,communicating new and upcomingfeatures and objectives.
Required skills:
Be an owner:
proactivity, problem solving mindset, positive attitude; Fast Learner:
you will have to get to know our software fast and be quickly be able to onboard our new clients; People skills:
you love to listen and help users, have great communication skills and can build solid and win-winrelationshipswith our clients, teams and partners; Product mindset:
you feel passionate about Factorial's software and ideally have some product related experience.
Creative problem solver with MVP mindset; Analytical:
you are comfortable working with data and doing research of the market trends in order to extract valuable insights; Bi-lingual: