The company is now looking to employ a dynamic and positive Norwegian Speaking Customer Support Agent on a Part Time basis. Join a vibrant, international team in Malta, dedicated to making the internet a safer place for all!
Besedo is a fast growing tech-company providing tools and services to online marketplaces around the world.
At Besedo, our moderation teams are at the core of our business and essential to our success. We invest in our co-workers and love to see you grow with the company. In fact, 50% of our managers and experts started as content moderators.
We offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.
Your Role and Responsibilities:
Supporting users and answering their questions via email.
Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
Collaborating with your team members.
Providing feedback to managers on trends, common end-user mistakes and questions.
Giving input on improvements of publication rules to enhance user experiences.
Managing complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
Facilitating returns, price adjustments, and claims for damaged or lost packages.
Processing payments and refunds accurately and efficiently.
Liaising with external partners to address support queries.
Actively monitoring and responding to instances of fraud or policy violations.
To Succeed in This Role, You Are:
Fluent in Norwegian and have good knowledge of English.
Flexible and able to make quick decisions in a dynamic environment.
Conscientious and reliable.
Eagle-eyed with great attention to details.
Caring about people.
Ideally interested in marketplaces, shared economy and new technology.
We offer:
An opportunity to make a positive impact on the digital world.
A stimulating and rewarding job in a fast-moving, innovative tech-company.
Career opportunities within a management or expert field.
Ability to work from home in Malta or the office in Qormi.
Additional vacation days.
Free fruit, tea and coffee in the office.
Free day transport to the office from certain areas within Malta.
Team performance bonus and working from home allowance.
Corporate discounts for gym memberships, shops and taxis.
Private Health Insurance, eye care tests, health and well-being professional support.
Refer a friend bonus scheme.
Comprehensive training and constant feedback.
Fun events, great colleagues and a fresh, playful workplace.
Job Type: Part Time
Work Location: Flexible home/office work. This role can be done fully remotely or from the office in Qormi.
About Besedo:
Besedo is a Swedish company with offices in seven locations around the world, providing content moderation solutions to leading online marketplaces, dating sites and sharing economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services.
Interested candidates are encouraged to apply by uploading an application letter together with a detailed CV. All Applications will be acknowledged and treated with maximum confidentiality.
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