Onsite Voice Support Associate For Healthcare Account | Ttec Santa Rosa

Onsite Voice Support Associate for Healthcare Account | TTEC Santa Rosa APPLY NOW At least 1 year(s) of working experience in the related field is required for this position.Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.Required skill(s): Customer service oriented.Required language(s): English.ResponsibilitiesBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna.What You'll be DoingDo you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You'llConsult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chatRespond to inquiries with active listening – identifying additional needs and support any upgrades in products and servicesOpen and maintain customer accounts and informationResolve technical issues with patience and understandingPositively participate in company events, team activities, and continuous learningWhat You Bring to the Role6 months or more of customer services experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledgeCandidates should be willing to work within Santa Rosa, LagunaWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAnd we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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