Onsite Voice Support Associate For Healthcare Account | Ttec Santa Rosa

Onsite Voice Support Associate for Healthcare Account | TTEC Santa Rosa APPLY NOW At least 1 year(s) of working experience in the related field is required for this position.Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.Required skill(s): Customer service oriented.Required language(s): English.ResponsibilitiesBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!  Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at 2nd Floor, Robinsons Sta. Rosa,?Brgy.?Tagapo, Old National Highway, Sta. Rosa, Laguna. What You'll be Doing? Do you have a passion?for technology and helping others? In this role, you'll work to resolve technical requests?or complex calls from customers.?Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.??? During a Typical Day, You'll? Consult?customers on products and services to provide the best solutions for their needs?by a variety of communication channels that could include voice, email or chat? Respond to?inquiries with active listening?– identifying?additional needs?and support any?upgrades in products and services? Open and maintain customer accounts and information? Resolve?technical issues with patience and understanding? Positively participate in company events,?team activities, and continuous learning? What You Bring to the Role? 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Candidates should be willing to work within Santa Rosa, Laguna What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
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