Location: Remote, PSTNearshore, but need to be available PSTPay Rate: $25-30/hr – Nearshore (Located in Costa Rica or Brazil)Start Date: ASAPLanguage: Proficiency in EnglishMust Haves:Expert-level support and troubleshooting for operating systems including Windows 8/10/11, macOS, iOS, Android OS, and Linux.Utilize advanced scripting skills in PowerShell and Bash to automate system tasks and address complex technical challenges.Manage SCCM and Workspace One applications across corporate and retail environments, ensuring efficient operations and issue resolution.Efficiently manage and resolve incident tickets in ServiceNow and prioritize Kanban tasks in JIRA.Bachelor's degree in Information Technology, Computer Science, or a related field preferred.5+ years of experience in technical support or operations, with significant expertise in systems management and troubleshooting.Strong documentation skills, capable of updating processes and procedures.Experience with cloud and on-prem application support, and familiarity with large enterprise identity management.Highly Recommended:Strong analytical, problem-solving, and interpersonal skills.Excellent communication abilities, capable of explaining technical concepts to non-technical stakeholders.Demonstrated ability to manage workloads effectively and adapt to changing priorities.Holds themselves and others to a high standard of customer service.Device and Application Management: Advanced administration and troubleshooting of JAMF, SCCM, Workspace One, and experience with IdentityNow is a plus.Technical training, degree, or industry certifications are preferred.Day to Day:The Operations Engineer is responsible for providing high-level technical support, managing a variety of devices and operating systems, and ensuring compliance with IT best practices. The role demands proactive system management, resolution of complex technical issues, and delivery of high-quality client service. This position involves managing incident tickets in ServiceNow (SNOW) and handling Kanban work in JIRA, ensuring efficient workflow and documentation. This role provides critical support in both corporate and retail settings.
