Operations Lead

Execution of the applicable KPI's per company standard to include "The Morning Routine" and operational aspects of "The Director's Playbook" (refer to the Crane Worldwide Logistics Operational KPI Standards addendum)
Coordinates daily and weekly activities, planning workloads and staffing accordingly
Accountable for production, supervision and discipline of employees, and conflict resolution
Monitor and evaluate employees based on goals and standards
Enforce policy and procedure compliance
Coordinate with other departments within the company
Respond to & solve problems (employees and clients)
Train employees on job specific duties and develops employees through coaching
Make suggestions and show initiative for process improvements
Effectively communicate with clients, vendors, and employees
Assist operations Manager with planning and budget process
Lead, direct and manage site operations to ensure that the operations staff
executes service agreements at, or above the client's standards.
Maximize profitability through superior client service, effective and prompt
communications and follow-up on all pending matters with the client.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Oversee accounts receivable, including client invoicing and collections, as needed
Process incoming vendor invoices (cost of transportation and overhead expenses), as needed
Analyze market trends to further develop scalable and strategic operations practices
Other duties as assigned