About the RoleThe OTC Manager is accountable for the implementation and execution of the Order to Cash process from end to end for complex programs as defined in the contract.The OTC Manager interlocks with the CBU Director and cross-functional teams such as billing operations, sales operations, and cash collections, and has visibility of all financial, contractual, strategic, and risk-related information concerning the program.The OTC Manager provides analysis of billing and presents it to the CBU Director for further action and correction plans.The CBU OTC Manager shall define and deliver the invoicing and billing model for the Client program according to the contract and customization requests submitted by the client.The OTC Manager shall manage the transformation billing plan according to the defined OTC strategy and Overall Program Transformation plan.Coordinate end-to-end service delivery interlocks and flag any issues.Accountable for the accuracy of commercial inventory used for billing.Accountable for the overall accuracy of the bills and relying on the accuracy of orders.Report internal KPIs to monitor OTC activities and quality.Define additional KPIs (when applicable).Report and monitor on contractual OTC SLAs related to credits pay outs.Manage continuous improvement to the OTC activities and execute the billing SIP (Service Improvement Plan).The OTC Manager shall ensure coordination and proper involvement/collaboration of the contributors within and outside the CBU to guarantee the timely implementation of the defined OTC solutions according to the contract and validated planning & strategy.The OTC Manager is accountable for the overall Order to Cash operations from end to end (Billing, Claims, Collection Support, Customer Billing Support, Change Management, Revenue Assurance, Reporting Support) to achieve high levels of client satisfaction.Definition and follow-up of corrective actions to recover from low performance (quality, lead time, etc.).Escalation level for resolution of high-impact disputes and the issuance of billing credits.Provide Collection support on resolution of high past due amounts and meet DSO.Implement a communication strategy to inform all stakeholders and provide regular reports. Manage internal and client stakeholder expectations.Contribute in bids/extensions preparations to ensure OTC awareness and compliance of commitments being made and contribute as necessary to align terms and conditions with program requirements.The OTC Manager shall contribute to the growth of the Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories.About YouFluent in Portuguese and Advanced English.Advanced Skills in Excel.Problem solver.Must have analytical skills and strong skills in Excel.Must be proactive, problem-solving, self-motivated, and have strong verbal and written communication skills.Preferred degree in Business.DepartmentOrange Business InternationalOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
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