Job description Pulse Labs (https://pulselabs.ai/) is looking for dedicated individuals to join our team as Panelist Support Specialists intern. Backed by industry giants Google and Amazon, Pulse Labs is at the forefront of revolutionizing product development. Our mission is to provide insightful, actionable, and easily comprehensible feedback throughout the product lifecycle—from conception to market launch and beyond. Through our innovative product evaluation platform, we empower leading tech companies to refine and create groundbreaking products across mobile, smart home, wearables, and automotive domains. We're seeking a detail-oriented, customer-focused Support Specialist who excels in problem-solving and thrives in a fast-paced environment. If you are passionate about providing exceptional service and enjoy being part of a collaborative team, then this role is perfect for you In this role, you will manage incoming support tickets via HubSpot, ensure effective communication with clients, and resolve issues efficiently. You will be the primary point of contact for client inquiries, providing timely and accurate information while maintaining clear and professional communication throughout the ticket resolution process. You will also troubleshoot and resolve client issues, escalate complex issues when necessary, and document all client interactions and resolutions in HubSpot. Additionally, you will contribute to process and product improvements by identifying trends and common issues. Seeking a Panelist Support Specialist for a 2 months internship with stipend, remote position based in Portuguese/Japan and we are looking for someone available to start immediately. To apply, email your resume to jobspulselabs.ai. Key Responsibilities Monitor and manage incoming support tickets in HubSpot. Prioritize and categorize tickets based on urgency and importance. Assign tickets to appropriate team members if necessary. Serve as the primary point of contact for client inquiries. Provide timely and accurate information to clients regarding their queries and issues. Perform quality checks of panelist submissions Maintain clear and professional communication with clients throughout the ticket resolution process. Troubleshoot and resolve client issues efficiently. Escalate complex issues to senior staff or relevant departments when necessary. Follow up with clients to ensure issues are resolved to their satisfaction. Document all client interactions, issues, and resolutions in HubSpot. Maintain and update the knowledge base with frequently asked questions and solutions. Identify trends and common issues and suggest improvements to processes and products. Provide feedback to the product and development teams based on client interactions. Basic Qualifications Previous experience in a customer/panelist support or client services role, preferably in a research or technology company. Experience with HubSpot or similar CRM/ticketing systems. Must be able to work flexible hours to accommodate varying schedules and ensure coverage. Preferred Qualifications Excellent verbal and written communication skills in Portuguese/Japanese. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively. Customer-focused with a commitment to providing exceptional service. Adaptable and able to work in a fast-paced environment. Collaborative team player with a positive attitude. Individuals seeking employment at Pulse Labs are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
