Who we are
The focus is on driving revenue and client retention through managing strategic partnership relationships. Deeply understand customer needs and business priorities to offer unique and innovative solutions. Identify and evaluate opportunities that can drive outsized impact. The program managers partner workstreams and coordinate internal resources to meet and exceed performance objectives and customer expectations.
About the role
Responsible for successfully rolling out partner products into our sales channel
Balance partner needs with internal cross-functional stakeholder needs by collaborating across groups
Facilitate and run trainings on partner products for our sales team
Act as the partner account manager to build rapport, set goals, and manage the business relationship with senior executives and contacts across the partner portfolio
Act as a resource to enable sales reps and managers to hit their goals
Gain insight into customer needs via direct relationships and via sales reps to prioritize which partners to bring to market via sales channel
Implement new processes, tools, and approaches to streamline and expand the scale and scope of the program
Evaluate the current portfolio of partners and put together go-to-market plans and sales enablement materials
Support the partner experience by answering and fielding partner inquiries, compiling areas of improvement, and helping troubleshoot internally when issues arise
Answer internal questions about partners and create resources to educate and support other teams
Manage the ongoing needs of the strategic partners, including marketing refreshes, product updates, and other cross-functional knowledge shares
Put together regular reporting for partner attach, performance, and process for stakeholder updates
Prepare and present reports, analyses, and other documents that provide insight into business performance
Skills & experience
Bachelor's degree or equivalent work experience in a related field required
Exhibits a 'sense of urgency' that facilitates the execution of program requirements across multiple stakeholder groups
Excellent written and verbal communication skills, and a strong aptitude for emotional intelligence
Well-organized self-starter
Comfortable working in a demanding, fast-paced, numbers-driven environment
Must be able to adapt to evolving department/roles, able to take on new challenges as they become delegated to the position
Comfortable with Excel and other tools to support analysis
Excellent organizational and project management skills
Excellent relationship-building skills; including experience and competence in leading, influencing, and coaching others in the absence of direct reporting relationships
Experience in a software/technology environment
Proven ability to lead and execute projects that involve alignment and collaboration across disciplines and craft
Ability to evaluate incentives and provide input on aligning with company objectives
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