This is a Full-time in-office position requiring you to work out of our Accenture office in Alphaville, Sao Paulo.The role will provide support to Microsoft Partners with operational and administrative tasks.
**Duties and Responsibilities**: Key responsibilities include but aren't limited to:
- Accountable for the resolution of assigned cases following the business rules.
- Respond to Partners inquiries by mail / chat and/or phone within the SLAs established.
- Accountable for the follow-up of assigned cases until final resolution is reached.
- Responsible of maintaining the system of record updated according to stablished business rules on daily basis.
- Responsible for providing superior quality services to the clients.
- Responsible for providing the support and guidance as per the norms of the organization.
- Oriented to exceed the clients' expectations in terms of responsiveness as well as accuracy standards.
- Responsible for maintaining high levels of professionalism and remains updated with various organizational procedures (internal and external) as well as additional areas related to the specific role.
- Responsible for attending the meetings, training sessions, etc., and making sure that the team's objectives and goals have been achieved.
- Responsible for executing proactive meeting deadlines.
- Responsible for developing a strong relationship and trust with stakeholders and Microsoft Partners.
**Skills and Specifications**:
- Ability to speak, write and read the Spanish language - Native
- Ability to speak, write and read the English language - Advanced
- Ability to speak, write and read the Portuguese language - Advanced
- Ability to prioritize among multiple urgent and important tasks.
- Able to establish and maintain healthy working relationships with people in the course of work.
- Good judgment and decision-making skills.
- Good professional appearance.
- Key competencies: adaptability, action-oriented, accountability and drive for results, cross-boundary collaboration.
- Excellent interpersonal communication skills combined with a helpful attitude.
- Able to work independently with or without any supervision.
- Flexible, adaptable, and should be able to demonstrate enthusiasm with high levels of patience.
Descripción de puesto adicional
**Education and Qualifications**:
- 2+ years of previous work experience in a related field.
- Intermediate proficiency in Microsoft Office - Outlook, Word, PowerPoint, Excel, SharePoint and CRM.
- Stakeholder management is a must.
- Customer service experience.