Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do As an ISV Partner Support Analyst within our Global Partner Operations (GPO) team, you will be instrumental in enhancing the partner experience by managing and optimizing partner operations.
Your primary responsibility will be to drive partner data hygiene, including defining guidelines for partner data management and general data clean-up activities. This position plays a vital role in the growth and effectiveness of our partner ecosystem.
This position is an individual contributor role reporting to the Lead, ISV Ops.
Responsibility Engage in creating and analyzing detailed reports to drive data integrity and improve visibility to overall partner performanceAssist in documenting partner data standards and internal support guidesDefine and own consistent data audits to improve data hygiene overallCultivate and maintain robust relationships with unmanaged partners and internal stakeholders, aligning with their needs and objectivesEngage in AdHoc projects and initiatives as per evolving business requirementsDemonstrate flexibility and adaptability in working across different time zones, ensuring effective global collaboration and communication Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Business, Marketing, Communications, or related field2+ years of experience in partner operations, customer support, or a related fieldExperience with Microsoft Excel or Google SheetsExperience analyzing in an effort to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracyExperience with SQLExperience multitasking and prioritizing in a fast-paced environmentPreferred Self-motivated with a problem-solving attitudeStrong organizational and project management skillsExcellent communication and interpersonal skillsMaster's degree in Business Administration or a related field3+ years of experience in partner management or operations within a technology companyExperience in conducting training sessions or presentationsWork experience with global partners and understanding of cross-cultural business practicesAdvanced proficiency in CRM and partner portal toolsStrong grasp of current digital marketing tools and strategiesDemonstrated ability to build and maintain strong business relationshipsProactive in identifying and resolving issuesFlexibility to work across various time zonesExperience in leading projects and initiatives Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ******.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.
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