**We are partnered with Patrianna who are on the lookout for a Payments Manager to join their team in Gibraltar!
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Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe.
They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.
As the Payments Manager you will be responsible for operations, fraud, & chargebacks, and will ensure their payments portfolio operates smoothly and securely.
This role requires expertise in fraud prevention, chargeback management, and risk mitigation to support a seamless and secure user experience.
You will work closely with the fraud team, handle compliance requirements, and ensure all operational aspects of payments meet industry standards for security and efficiency.
**Responsibilities**:
- Manage day-to-day operational aspects of payment processes, focusing on fraud prevention, chargeback resolution, and regulatory compliance.
- Develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols.
- Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices.
- Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management.
- Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems.
- Manage compliance and risk aspects of payment provider onboarding, ensuring providers meet company and regulatory standards.
- Work closely with Treasury and Finance on operational needs, including fund management, currency requirements, and reconciliation processes.
- Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols.
**Key Skills**:
- **Fraud and Chargeback Management**: Proven experience in managing fraud detection systems, chargeback processes, and risk mitigation strategies.
- **Operational Excellence**: Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely.
- **Compliance Knowledge**: Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management.
- **Analytical Skills**: Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement.
- **Communication Skills**: Effective verbal and written communication skills to clearly present risk assessments and updates on fraud prevention strategies.
- **Stakeholder Management**: Experience collaborating with cross-functional teams, ensuring alignment on risk management and operational procedures.
**Preferred Background**:
- Hands-on experience with fraud management, chargeback resolution, and operational compliance in the payments industry.
- Understanding of regional compliance and fraud prevention standards across multiple markets, with a preference for experience in high-risk regions.
- Strong organizational skills, with the ability to coordinate across multiple teams and prioritise operational security and efficiency.
- Previous experience working within the iGaming industry is **essential.
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**Benefits**:
- Highly competitive salary, based on experience and capabilities
- Annual leave + bank holidays
- Private Healthcare Cover
- Summer and winter global gathering
- Plus the opportunity to join a fast-growing business where the sky's the limit.