Payments Program Manager, Payments Acceptance and Experience - BrazilAmazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.
The Brazil Payments Team is looking for an experienced Payments Program Manager to help drive payment product launches for Amazon Brazil to increase payment acceptance and customer experience. You will be responsible for improving the experience of new and existing Amazon customers as they navigate through their purchase experience. You will ensure that Amazon delivers a consistent and low-friction purchase and payment experience across all businesses, removing bottlenecks to drive growth. The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail-oriented, customer-obsessed, analytical, have a global perspective, and an understanding of the digital commerce and payments industries.
This opportunity also requires problem-solving, project management, data analytics, and exceptional communication. At the core of the position is high attention to detail and delivering high-quality results on time. Expect to dive deep into customer metrics, competitive benchmarking, and other relevant data to inform Amazon payment execution. You will engage with both external vendors and internal stakeholders. Cross-team coordination, project management, and executive presentation skills are essential. The ideal candidate will also have superior analytical abilities, a track record of finding practical, simple, and creative solutions to complicated problems without sacrificing quality or core functionality, and stellar business writing skills in English. You will ensure that Amazon's products meet and exceed the highest standards in experience, cost, engagement, security, and technical precision. You will help chart the course of creating new products and services that solve real problems for both internal and our customers.
Key Job ResponsibilitiesResponsible for managing relationships with partners and providersTrack the performance KPIs for our Payments Operation such as approval rate, chargeback levels, etc.Develop capabilities to improve customer experience and work with multi-functional teamsLead the relationship with BR Central BankBASIC QUALIFICATIONS3+ years of program or project management experience3+ years of working cross-functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS3+ years of driving end-to-end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesPosted: November 26, 2024 (Updated about 5 hours ago)
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