Job Summary:
The Consultant is accountable for the implementation of new clients' payroll specifics in the Decidium PME-Web (SBS Clients) payroll platform. He/she is the client's privileged partner, helping the client analyse and implement payroll regulations in accordance with the legislation in order to guarantee the highest level of service. As part of his/her mission, he/she aims to satisfy clients while ensuring uninterrupted service when the client file is sent to the client recurring service team.
Responsibilities:
Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Analysis of client organisation (information channel, interface etc.)
Analysis of payroll rules and drafting of the analysis report
Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
Ensuring customer service within the framework of the contract
Acting as a liaison between the client and the project group by translating functional requirements into technical specifications and vice versa and clarifying specific requirements with a view to ensuring the accurate configuration of captured requirements
Development, testing and optimization of the information system according to customer specifications
Supporting the client during the testing phase and assisting him in taking control of the solution during the deployment phase
Transfer of data and counters
Definition and supply of liaising documents
Establishment of the client's first payroll (entry, verification and reporting)
Sign-off with client
Transfer of file to client recurring service team
Reports & Performance Metrics:
On time delivery of assigned tasks
Quality control reports
Knowledge and Skill Requirements:
Very good mastery of French and English, both orally and in writing, at minimum B2
Mastery of Windows office tools
Attention to details and an ability to manage data in large numbers
Preferred Payroll background
An understanding of the client's trade, business and organisation (payroll calculations, law and human resources)
Accounting knowledge
Customer relationship management
Time management
Client portfolio management
Good interpersonal skills
Analytical skills and an ability to summarise
Organised
Rigorous
Independent
Working within a team
Dynamic and responsive
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