Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
ManagerJob Description & Summary
A career in our Internal Firm Services Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Pursue opportunities to develop existing and new skills outside of your comfort zone.
- Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
- Coach others and encourage them to take ownership of their development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address sub-standard work or work that does not meet firm's/client's expectations.
- Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
- Focus on building trusted relationships.
- Uphold the firm's code of ethics and business conduct.
People Leadership Enabling the success of the People Canada Team in supporting their employee life cycle.
Alongside the Senior Manager and functional teams, help recruit, and onboard the right skilled resources to achieve results, profitability, and business plan objectives
Work with management team to set clear objectives for team members based on capacity and specialization; managing performance through career discussions, feedback and timely conversations
Identify, develop, reward and train resources with the right skills to develop a high performing team
Serves as a liaison across sites (Canada and ACs) to collaborate, coordinate with counterparts to help translate unique cultural and other local needs, help address any challenges and opportunities
Work across the team and across the function to create the right synergies between team members and the right work environment by adhering to all policies, procedures and guidelines where colleagues can thrive
Operational Leadership Support the onboarding process to ensure new employees are effectively integrated into the Firm
Coordinate with various functional areas to ensure all necessary resources and training are provided
Monitor the progress of new hires during their onboarding period and provide support as needed
Oversees the day-to-day activities of the team, ensuring that "business as usual" operations are managed and performing efficiently and effectively
Be the primary point of contact for staff escalations and resolve issues with the support of relevant stakeholder(s)
Work with HC Canada team, CA AC Operations and local AC and functional teams to establish quantitative and qualitative metrics, guidelines, and standards by which the site's operational efficiency and effectiveness can be evaluated
Monitor and oversee KPI's and facilitate opportunities to improve consistency
Facilitate/improve operational excellence through process improvement, simplification and the use of automation and technology
Strategic Thought Leadership Support the agreed strategy across the People Canada HC function
Alongside the Senior Manager, support the Canada People HC team to support the strategic planning process. Acts as a trusted advisor to the CA AC Operation team, other business leaders and relevant stakeholders
Supports the evaluation and recommend measurement criteria to monitor the performance of established strategies consistently, identifies inefficiencies, and develops actionable solutions.
Supports use of strategy planning tools and methodologies to enhance customer satisfaction
Preferred skills 5 years of relevant experience E xperience working in large and diverse service delivery teams Strategic thinking Strong communication Experience managing stakeholders Advanced English Understand the importance of have a correct information management Knowledge of Information Security and Data Protection Correct Information Security Management Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad ; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified)
EnglishTravel Requirements
0%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date Your career is just that; yours. You choose it. You live it. You make it happen.To get the best from it, you need the best opportunities. That's why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.
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