Involves the completion of basic administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Under close guidance completes the following activities:
- Support and schedule loading/unloading processes for trucks and other vehicles
- Release vehicles for pick-up and delivery;
- Monitor and participate in the organization of the work environment;
- Update warehouse, pick-up and delivery reports and enter/update information in internal transport systems;
- Participate in dedicated operations and monitor the performance of specific customers;
- Execute activities related to issue pre-alerts, execute administrative activities, generate reports and collect operational data to support the update of KPIs.
- Execute activities related to indoor and outdoor risk management and communicate pending issues to the Security sector;
- Answers phones, transfers calls, and takes messages as required.
- Prepares paperwork for outbound packages (airways bills, PO Box, and address).
- Assists customers by answering questions on basic features of service.
- May be required to perform other duties as assigned
**Education**:
High school diploma/equivalent. Proficiency in English
Valid Drivers License and good driving record.
Experience: None to One (0-1) year clerical experience
**Skills**:
- Data entry, and/or general office skills.
- Good human relations and communication skills.
- Clear and articulate speaking voice.
- Dynamic and creative
- Organizational skills
- Basic notions of customer service
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune's World Most Admired Companies (14th)
- 2019 Fortune's Best Places to Work (15th)
- 2019 Forbes's One of the "Best Employers for Diversity"
- 2020 FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.