Print Associate I, Service Delivery Operations

-Purpose:

- Added to Job Family Service Delivery - CR in scan/refresh process
- The role holder works as part of the service delivery team (Print Operations) that is aligned to one or more customers. He/she will have focus on the following:

- Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)

Scope:

Specific:

- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

General:

- Entry Level with little or no prior work experience
- Acquires basic skills to perform routine tasks
- Work is routine and requires mínimal problem resolution
- Completes work with limited autonomy
- Works with either close supervision or under clearly defined procedures

Primary Responsibilities:

- Responsible for delivering high standards of quality of the finished document
- Ensuring that all equipment used is correctly maintained
- Keeping up-to-date records of all consumables used and ensuring minimum stock levels are maintained
- Adhering to general good housekeeping practices