Print Associate Ii, Service Delivery Operations

-Purpose:

- Added to Job Family Service Delivery - CR in scan/refresh process
- The role of the (Print Operator) is to assist in the operation of a Xerox client site, providing a wide range of print services in line with the specification of the customer's contract.
- The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)

Scope:

Specific:

- The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.

General:

- Intermediate level job with some work experience
- Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
- Identifies problems in straightforward situations, and makes sound decisions using standard procedures
- Works within established procedures with a moderate degree of supervision

Primary Responsibilities:

- Operate and maintain devices
- Ensure quality standards are achieved and customer requirements are met
- Act as an expert when advising customers on non-standard production requirements
- Where required replenish consumables and perform key operator maintenance