Minimum Requirements:Bachelor's degree;Working experience defining and implementing process improvement initiatives using data and metrics experience;Experience in an operations role;Advanced English proficiency;Green Belt certification;Program or project management experience.The ACES managers are focused on supporting Sort Centers' (SCs) improvements made on behalf of Amazon customers, to drive standardization efforts, act as liaisons with other departments, provide process skills to the Ops team, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation of new processes and systems across the SCs.The process specialist's mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a culture of continuous defect elimination.Key Job Responsibilities:Deploy the SC Benchmarking processes which have been adapted for Brazil to train ops leaders and establish sustainable mechanism.Use the PDCA methodology to drive small scale improvements in processes.Use the Kaizen methodology to drive large scale process improvements or reduction in costs.Sustain roll out of CI essentials and Kaizen essentials training to managers.Align with WW ACES to develop robust systems and train operators to drive the value we expect in Area Organization and Area Readiness, among others.A Day in the Life:You will be able to analyze processes, identify opportunities, dive deep into data that can give you insights about what things can be improved, and use continuous improvement methodology to implement operational improvements. You will be able to check, track, and follow operations (floor), identifying opportunities in a sorting center operation. You will be able to connect with several countries overseas to discuss best practices, benchmark and apply or share. Everyday will be a Day1 to learn, develop and create on behalf of our customers.About the Team:The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality, productivity, and safety and their continuous improvement. We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. We are also responsible for the adoption of new technology and standards as well as supporting our peers with subject matter expertise.
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