**Career Area**:Marketing / Sales / Product Support**:
**IT IS YOUR TIME!**
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Important**:
**Don't forget to include a resumé in English in your profile in Workday**
**Job Profile / Activities**:
- Identifies problems, investigates causes and establishes priorities for resolution
- Issues PIR (Product Improvement Request), develops plans for fixing problem including validation, and publishes corrective action.
- Fixes must address both production and field requirements, which may be different paths
- Identifies tests that need to be completed, data to be obtained and analyzed for course of action; Monitors result after change
- Initiates action for product improvement through warranty program preparation to address commercial/business impact of field problems.
- Initiates preparation and distribution of technical publications to identify problems, communicate resolutions and announce product improvements
- Provides input to NPI (New Product Introduction) team for the setting of serviceability, reliability and durability goals and pilot test program.
- Provides technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, technical information division, test and evaluation, etc
- Supports marketing units with technical guidance for managing customer problems with product deficiencies
- Supports design engineer activity by identifying market needs to be considered in new/changes to product
- Provides counsel to subsidiary plant service engineering/product quality on product problem maintenance
- Responds to dealer/customer and other Caterpillar employee questions regarding product performance
- Conducts dealer and customer visits to personally provide technical assistance on urgent field problems and for follow up purposes
- Executes Excavator Field Follow within Latin America
**Basic Qualifications**:
**Education**:Bachelor degree
**Experience**:9+ years of progressively product support activities experience
**Language**:English - advanced level and Spanish - intermediate level
**Travel**:23-35%
**Behavioral skills**:Effective communication skills, ability to organize work, persuasiveness
**Desirable Qualifications**:
- Large Hydraulic Excavator and/or Excavator knowledge
- Experience working with or for dealers
- Experience working with product engineering teams
**Some **of **the **offered **benefits**:
- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
**Period to apply: 29/06 to 07/07**
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Caterpillar is an Equal Opportunity Employer (EEO).
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