Production Support Engineer

Project descriptionAn international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.ResponsibilitiesImplementing pre-release and post-deployment verificationsIntegrating with Rundeck for deploymentImplementing application control solutions (start/stop scripts)Integrating with monitoring solutions (OpsRamp)Requesting and setting up of new serversConfiguring authentication, Service Accounts, etc.Following up on production incidents and problem ticketsTroubleshooting market data production issuesRecommending and implementing infrastructure improvementsSKILLSMust have3+ years of experience in Support rolesProficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimizationWorking experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.Familiarity with release packaging and deployment: Rundeck, Ansible, etc.Experience with Service Now, Jira Service Desk or similar toolsGood communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.Methodical approach to problem solving and incident managementAble to define and document operational procedures and runbooksUnderstanding of SDLC and Agile.Nice to haveKnowledge of Python scripting
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