Production Support Engineer (Remote Brazil)

Project Description:

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers.
The engineer will be providing their support for Market Data projects.

Responsibilities:
• Implementing pre-release and post-deployment verifications
• Integrating with Rundeck for deployment
• Implementing application control solutions (start/stop scripts)
• Integrating with monitoring solutions (OpsRamp)
• Provisioning and setup of new servers
• Configuring authentication, Service Accounts, etc.
• Following up on production incidents and problem tickets
• Troubleshooting market data production issues.
• Recommending and implementing infrastructure improvements.
• Working knowledge of Python scripting.

Mandatory Skills Description:
• 3+ years of experience in Support roles
• Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.
• Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
• Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.
• Familiarity with release packaging and deployment: Rundeck, Ansible, etc.
• Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
• Methodical approach to problem solving and incident management
• Able to define and document operational procedures and runbooks
• Understanding of SDLC and Agile.

Nice-to-Have Skills Description:
Experience with Service Now or similar tools

Languages:
English: C1 Advanced