Responsibilities: Being the customer relationship point of contact for the regional CCs, acting as an intermediary and ensuring that the customer's needs are addressed and dealt with from end to end.Working for customer satisfaction, through actions that promote operational availability.Developing and executing CSM strategies, with the aim of increasing proximity, conducting customer support activities in line with corporate strategy and objectives.Monitoring the results of customer satisfaction surveys, focus groups and other sources of feedback (identifying points for improvement, trends and opportunities in support), defining and stimulating action plans with stakeholders.Carrying out in-depth analysis of regional satisfaction results, success and points for improvement, creating a regional database to ensure segmentation of customers, problems and anticipatory actions.Propose projects and actions to improve customer success and experiences with Airbus.Follow and monitor KPIs (region and CCs), alerting and anticipating alignment performance versus established targets.Monitor escalations in the region for problem resolution.Support local teams in operational communication.Apply Airbus Helicopters policy.Requirements: Higher education completed.Fluent communication skills in Portuguese (verbal, writing and reading).Advanced English.French desirable.Solid experience in customer relations and after-sales of materials and services.Familiarity with military customer relations desirable.Ability to use Salesforce as a customer relationship management tool.Knowledge of aircraft maintenance and operation desirable.Knowledge of Airbus Helicopters programs desirable.Basic knowledge of aircraft technical publications.Willingness to travel.Benefits: Medical and dental assistanceFood vouchersLunch in the in-house restaurantChartered transportationTransport voucherDifferentiated life insurancePayroll loanPPRAirbus share purchase programPartnerships with pharmacies, schools, universities, gyms, among othersPlace of work: Itajubá / MG
Hours: Monday to Friday from 7 a.m. to 5:09 p.m.
What you'll find here: A company with the Top Employers seal (recognizing excellence in people management policies and practices).Dynamic, collaborative and innovative work environment.Challenging projects that broaden your horizons and knowledge.Opportunity for growth and development, being the protagonist of your career.Possibility of mobility within the Airbus Group.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company: Helicopteros do Brasil S/A - Helibras
Contract Type: Permanent
Experience Level: Professional
Job Family: Customer Account and Service Management
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment.
This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment.
We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all.
As such, we will never ask for any type of monetary exchange in the frame of a recruitment process.
Any impersonation of Airbus to do so should be reported to ******.
At Airbus, we support you to work, connect and collaborate more easily and flexibly.
Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
#J-18808-Ljbffr