Minimum Requirements:5+ years of program or project management experience5+ years of working cross-functionally with tech and non-tech teams5+ years of defining and implementing process improvement initiatives using data and metricsBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsAbout Amazon Brazil:At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. Our internal environment reflects the plurality of the businesses we play and the customers we serve. We have a Diversity, Equity, and Inclusion squad formed by representatives from different roles and areas. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'.Our affinity groups are built from volunteers from different businesses and are an active part of our DE&I strategies definition. They act as ambassadors of this agenda and will support you from Day 1. Our groups include BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities.Role Overview:The program manager will be a sponsor for coordinating project prioritization and next features along with our tech teams to evolve our payments experience. This involves working backward to the customers, analyzing the main KPIs, and proposing new solutions to improve our customer journey for our Amazon Payment Products program.Key Job Responsibilities:Implement new features and continuously enhance the paying customer experience for our payment products in Brazil.Engage with partners to discuss products focused on developing new product features.Follow the product KPIs to identify opportunities to improve activation, reduce churn, and drive acquisition.Team Vision:Our vision is to provide the most innovative, secure, and customer-friendly payment options to customers in Brazil, driving engagement and increasing affordability through value-added benefits and seamless experiences.Additional Qualifications:3+ years of driving end-to-end delivery and communicating results to senior leadership.3+ years of driving process improvements.Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.Experience building processes, project management, and schedules.
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