Program team manages some of the biggest and most important accounts at qure.ai.
A program manager frontends these efforts by interacting with the client/sponsors on a regular basis, establishing a relationship and driving growth for the account.
This role needs a unique mix of people and process management.RequirementsRoles and Responsibilities:Relationship Management: Establish and nurture robust relationships with sponsors/funders by serving as their primary liaison for all inquiries or concerns.
Regularly engage with funders/sponsors through check-ins, updates, and prompt resolution of questions or issues.Prioritization and Problem Solving: Identify the bottlenecks and key challenges in the program and develop processes to fix them permanently.Account Planning and Strategy: Develop and implement strategic account plans to achieve key metrics set out for the account.
Frequently define the strategy for the account both in terms of growth and sustainability according to the changing dynamics.Sales Revenue and Growth: Achieve sales targets and revenue goals set for the account.
Identify growth opportunities within the account and develop strategies to capitalize on them.
Identify upselling and cross-selling opportunities and promote additional products or services or explore innovative models to monetize.Deliverables through Cross-functional Collaboration: Guarantee timely completion of client deliverables by collaborating closely with various departments, including sales, marketing, and product development.
Strive to enhance customer experience and provide valuable client insights to refine product offerings and marketing strategies.Communication and Coordination: Establish and execute communication strategy with sponsors/funders.
Coordinate with various internal departments, such as sales, marketing, product development, and customer support, to ensure the client's needs are met.Contract Negotiation and Renewal: Negotiate contracts, pricing, and terms of service with the funders/sponsors.
Renew contracts and agreements in a timely manner, ensuring continued business relationship.Training and Support: Provide training and support to clients on how to effectively use/sell the company's products or services.
Ensure clients have access to necessary resources and timely assistance.Data Analysis and Reporting: Analyze sales data and key performance metrics of the account to track progress and make data-driven decisions.
Prepare regular reports for internal and external consumption on the status of key metrics.Driving Adoption: Identify product-market fit for end-users on-boarded through the program to ensure product adoption post sponsorship period.Skills and Expertise:Strong track record of more than 2-4 years in managing complex programs.Excellent interpersonal and communication skills.Ability to think strategically and solve problems effectively.Experience in the healthcare industry would be a plus.Experience in managing and growing accounts would be a plus.Ability to develop and implement strategic plans.Experience in managing risks and issues.Graduate/Postgraduate from a premier institute.A commitment to staying abreast of the latest developments in AI and healthcare technology to drive continuous improvement in project outcomes.Willingness and ability to travel frequently to NHS sites across the UK for better collaboration, support, and hands-on project management.Other Considerations:The capacity to adapt to fast-paced, changing environments typical of healthcare settings, and to respond swiftly to the evolving needs of the project and stakeholders.An understanding of the importance of patient data security and the ethical considerations in deploying AI in healthcare settings.You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry.
Competitive compensation and rewards, the opportunity to grow with a young company.By submitting your information and application, you confirm that you have read and agree to the Applicant Privacy Policy:
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