CHEP helps move more goods to more people, in more places than any other
organization on earth via our 300 million pallets, crates and containers.
We
employ 11,000 people and operate in more than 55 countries.
Through our pioneering
and sustainable share-and-reuse business model, the world-s biggest brands trust
us to help them transport their goods more efficiently, safely and with less
environmental impact.
What does that mean for you?
You-ll join an international organization big enough
to take you anywhere, and small enough to get you there sooner.
You-ll help change
how goods get to market and contribute to global sustainability.
You-ll be
empowered to bring your authentic self to work and be surrounded by diverse and
driven professionals.
And you can maximize your work-life balance and flexibility
through our Hybrid Work Model.
**Job Description**:
Position Purpose
To manage and ensure successful end to end delivery of IT projects or IT work
stream of business projects to agreed time, cost and quality.
Measures
THE KEY PERFORMANCE INDICATORS FOR THIS ROLE ARE DRIVEN BY THE BUSINESS- OPERATIONAL GOALS, AND RELATED IT BUSINESS-ALIGNED GOALS, AND COVER THE FOLLOWING CATEGORIES OF PERFORMANCE:
Metrics and KPI-s related to the effectiveness of the role (PDP)
Alignment of IT programs and business strategic goals
Quality of output (measured by customer and user satisfaction)
Quality of solutions proposed by the team (measured by success of solutions
proposed)
Major/Key Accountabilities
Develop project scope and objectives, the identification & evaluation of options
for project delivery and the preparation of a project documentations and plans
Ensure that IT solution requirements are defined, delivered and monitored
Ensure quality control procedures are used correctly
Establish the IT solution delivery project team(s) working methods
Develop schedules and work packages for the IT project delivery team
Manage hand-over of responsibility for the IT solution to business as usual
support
Build appropriate and effective business relationships.
specialism and can make appropriate choices from alternatives.
**Qualifications**:
Bachelor-s degree in Computer Science, Information Systems, Business or related
field, Masters preferred or equivalent combination of education/experience.
Desirable Qualifications
Project Management certification (PMP or CAPM) from PMI
Six Sigma Green Belt or Black Belt
Experience
Significant previous experience in within an IT focussed role.
5+ years
- experience managing or influencing technical staff and projects.
Proven success in improving the customer experience.
Experience working within amatrix structure.
Skills and Knowledge
Stakeholder relationship management
Collects and uses feedback from customers and stakeholders to help measure
effectiveness of stakeholder management.
Implements a communications strategy, including -but not limited to
- handling of
complaints; problems and issues; managing resolutions; corrective actions and
lessons learned; collection and dissemination of relevant information
appropriately
Project management
Takes full responsibility for the definition and entire management from start to
finish including -but not limited to
- costs, schedule, resources, risks, quality,
testing, documentation and change management until production with satisfactory
completion of medium-scale projects (typically lasting 6-12 months, with direct
business impact, teams of 3-5 and firm deadlines).
Provides effective leadership to the project team and takes appropriate action
where team performance deviates from agreed tolerances.
Third party supplier relationship management
Develops and manages contracts with suppliers to meet key performance indicators
and agreed targets, taking account of information security of third parties.
Carries out benchmarking and makes use of supplier performance data to ensure that
supplier performance is properly monitored and regularly reviewed.
Is responsible for the management and implementation of supplier service
improvement actions and programmes.
Technical and business knowledge
MULTI-DOMAIN TECHNICAL EXPERTISE (IN AT LEAST 4 AREAS) INCLUDING:
data center, hosting platforms, messaging/collaboration, client services, voice &
ITIL v.3 foundations certification; working knowledge of IT Service Management
Languages
English
Preferred Education
Bachelors
Preferred Level of Work Experience
5 - 7 years
We are an Equal Opportunity Employer and we are committed to developing a diverse
workforce in which everyone is treated fairly, with respect, and has the
opportunity to contribute to business success while realizing his or her
potential.
This means harnessing the unique skills and experience that each
individual brings and we do not discriminate against any employee or applicant for
employment because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of disability or any
other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP
representatives have scheduled interviews and offered fraudulent employment
opportunities with the intent to commit identity theft or solicit money.
Brambles
and CHEP never conduct interviews via online chat or request money as a term of
employment.
If you have a question as to the legitimacy of an interview or job