Smarter Contact is a rapidly growing Software as a Service (SaaS) company at the forefront of revolutionizing customer engagement. Our cutting-edge software platform empowers businesses to connect with their customers in meaningful ways, utilizing the latest technologies to enhance communication, streamline processes, and drive overall customer satisfaction.As we are growing our market presence we are looking for a full-time project manager to take ownership of our Agile (software) product development processes to ensure timely delivery of quality features that delight our customers.Must-have Qualifications: 7+ years of experience guiding teams in Kanban practices, with a focus on fostering self-organization and continuous improvement.Proven ability to work effectively with software development teams, designers, business analysts, and stakeholders to ensure alignment and successful project delivery.Strong skills in identifying, managing, and mitigating project risks, including removing impediments that block team progress.Extensive experience in coaching teams to higher levels of Agile maturity.Expertise in facilitating discussions, decision-making, and conflict resolution within teams, while creating a trusting and safe work environment.Experience in planning and managing product releases, ensuring smooth coordination and communication across teams.Ability to collaborate with teams to craft clear requirements and prioritize tasks to meet project objectives.Demonstrable history of improving team performance based on metricsOutstanding verbal and written communication skills, coupled with a highly proactive attitude.Complimentary to the primary role, it would be highly valuable to have additional experience aligned with a product focus.Bonus Qualifications: Experience in market research and competitive analysis to improve user stories and assist in strategic decision-making.Proficiency in user interviewing to understand and clarify customer needs.Experience in mapping customer journeys and creating User Story Maps to align product features with user expectations.We are looking for the BEST that want to be part of a fast growing company that is set to take off. If you meet ALL of the qualifications, we can't wait to hear from you.
