Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is 'To empower our patients to live healthier, more rewarding lives through access to exceptional care tailored to their needs.'The Quality Assurance Auditor (QA Auditor) will serve Geode Health's quality assurance expert and serve a key role in ensuring patient and department records and processes follow clinical policies, quality standards, workflow procedures. The teammate will perform quality assurance audits of various crucial records and processes, maintain detailed auditing records, prepare trending reports, and monitor auditing results to support Geode's QI/QA program and continuous innovation and compliance. This position will recommend and participate in performance improvement projects related to key department processes.Job ResponsibilitiesQuality Assurance AuditsComplete audits according to an established audit schedule and audit procedures.Audit patient records for completeness, accuracy, and appropriateness. The audits may include but not be limited to ensuring records include the minimal required data, comparing source data to the records for accuracy, and analyzing select data in detail.Audit patient records and processes related to Geode's QI/QA program.Prepare records for audits that are performed by other staff including but not limited to medical director chart reviews, patient reviews, imminent and eligible classification reviews, and Geode Health internal audits.Identify opportunities to improve the quality of records, efficiency of processes, and increase performance.Maintain detailed auditing data including workload details and documented audit findings, recommendations, and corrections in a manner that will allow this data to be categorized, tracked, and trended for analytics.Inform and educate staff of audit findings, recommendations, and corrections.Report audit findings, recommendations, and corrections to internal leadership. Complete follow up activities as directed.Monitor and follow up on requested audit corrections to ensure they have been completed.Develop audit and documentation/recordkeeping policies, procedures, and workflows.Organize root cause analyses (RCAs), take minutes, and implement action items from RCAs.Quality Assurance AnalyticsEstablish auditing goals, expectations, and benchmarks and ensure these are met or exceeded.Create and/or adopt existing tools, systems, and methods to organize and catalog a variety of auditing data.Perform analysis on auditing data to generate metrics and other tracking and trending analytics.Interpret and monitor metrics and analytics to identify meaning, trends, and compliance towards auditing goals, expectations, and benchmarks.Prepare and present analytics to internal leadership, as well as external audiences ranging from front-end staff to executive leaders.QualificationsBachelor's degree in business administration, science, health care, public health, or other life sciences related fieldOne year of related quality assurance experience; within Behavioral / Mental Health preferredAbility to work with highly detailed, complex and emotionally sensitive information.Ability to maintain a high degree of discretion, confidentiality, protection, and integrity.Ability to learn complex processes, medical terminology, technology systems, and progressively develop data analytics skill set.Ability to prioritize and complete multiple complex work assignments.Ability to work independently.Knowledge of quality assurance, quality systems, internal auditing, and/or quality improvement preferred.At Geode Health, we offer:Competitive compensationFlexible scheduleIn-person and virtual patient visitsComprehensive admin support (front office, accounting, finance, payroll, HR, etc)Professional development opportunitiesClinical community, support, and leadershipMedical, dental and vision benefitsLife insuranceShort and long-term disabilityPaid vacation and holidaysMatching 401k planState of the art technologyWhy work for Geode Health?At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.To learn more, visit us as www.geodehealth.comGeode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.
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