About the RoleWe are looking for a Quality Assurance (QA) Engineer with dedication and an eye for detail to ensure quality software products. You are an integral part of our team, supporting software quality testing that is pivotal for our growing suite of IT Operations software products. Work on a diverse squad of software development engineers to validate the functionality of new product features, designing and implementing test cases. Use your knowledge of the IT Operations industry and products, operating systems, as well as your expertise in QA testing deep into the systems level of the software stack. Work with top-tier engineers and management teams as you manage a stream of new and exciting software challenges.Location: We are flexible on remote working from home, but you must be located in Brazil, Colombia, Ecuador, or Mexico.We hire the best software engineers, but experience in our stack can't hurt: NinjaOne is built on Java, Kotlin, C++, and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design, and client-server architecture will help you.What You'll be DoingIT Operations Expertise: Dive into our suite of products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.Quality Testing & Troubleshooting: Responsible for comprehensive software testing to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.Documentation: Create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.Continuous Improvement: Recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.Collaboration: Work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.Other duties as needed.About You5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.2+ years' experience with multiple scripting languages including PowerShell, Bash, Batch, Python, etc.5+ years' experience with Manual Testing required; additional Automation Testing will make you a standout candidate.Bachelor's degree in technology is a distinct advantage; however, equivalent work history will be considered.In-depth knowledge and previous experience with at least 2 of the 3 operating systems: Windows, Mac, or Linux is required, including an understanding of system settings, the Windows Registry, and other OS foundational aspects.Experience working in databases including PostgreSQL, SQL, and MySQL.Experience setting up and configuring VMs; a focus on ESXi and Hyper-V will be advantageous.Outstanding communication skills—ability to engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.Attention to detail, ensuring that all bugs and inconsistencies are noticed.Ability to think on your feet, coupled with analytical prowess for identifying, documenting, resolving, or escalating issues as they arise.About NinjaOneNinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.What You'll LoveOur flexible working hours with home office options enable you to successfully balance your personal life and your job.Grow personally and together with one of the fastest growing companies globally.Develop your skills through our renowned training platform.Receive competitive compensation.Collaborate with an amazing international workforce.
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