Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS - Risk & Quality (R&Q)
Management Level Senior Manager
Job Description & Summary At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions.
They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
Those in governance, risk, controls and compliance at PwC will be responsible for confirming regulatory compliance and managing risks for clients.
Your work will involve providing advice and solutions to help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.
As a Quality Leader for Business Services at AC Buenos Aires, you'll oversee the quality management processes within the organization.
You will be responsible for ensuring that all services, projects, and initiatives adhere to established quality standards and guidelines.
Collaborating with various leads and stakeholders, you will identify areas for improvement and implement strategies to enhance overall quality performance.
PwC Professional skills and responsibilities for this senior manager role include but are not limited to: Leadership and Communication Foster an inclusive environment where everyone's voice is valued, including quieter team members.Initiate open and candid coaching conversations at all levels.Demonstrate the ability to switch between big picture thinking and managing relevant details.Anticipate stakeholder needs and proactively develop and discuss potential solutions.Cultivate an environment that promotes the synergy between people and technology, enabling them to achieve more together.Navigate the complexities of cross-border and diverse teams and engagements.Initiate and lead open conversations with teams and stakeholders to build trust.Align with the organization's vision and strategy, facilitating the translation of these into actionable initiatives.Take charge of a portfolio of strategic initiatives, projects, and programs, providing leadership and management.Manage a team of quality professionals, actively involving them in all Business Services matters as needed, providing guidance, coaching, and support to drive continuous improvement.Assist in establishing and clarifying priorities for the team, ensuring efficient and effective execution.Uphold the firm's code of ethics and business conduct.Quality Management and Technical Expertise Apply knowledge and experience in project management and business process.Demonstrate strong presentation skills, including the ability to facilitate groups and other Leads towards a common objective.Develop and implement quality strategies, policies, and procedures to ensure the delivery of high-quality services.Collaborate with cross-functional teams, including other Leaders in Business Services, to establish quality standards, metrics, and goals for projects and initiatives.Conduct regular quality audits and assessments to identify areas for improvement and ensure compliance with quality standards and regulations.Drive the adoption of best practices, tools, and methodologies for quality assurance across the organization.Develop and maintain quality metrics and reporting mechanisms to track and communicate quality performance to stakeholders.Lead root cause analysis and corrective action processes to address quality issues and prevent recurrence.Stay updated with industry trends, emerging technologies, and regulatory requirements to drive continuous improvement in quality practices.Preferred Knowledge/Skills: Minimum of 5 years of directly related experience.English fluency - both oral and written - required.Strong knowledge of quality management principles, methodologies, and tools, including Quality Management, Lean, Six Sigma, and Customer Experience.Experience in leading and managing a team of quality professionals.Excellent analytical and problem-solving skills, with the ability to drive root cause analysis and implement effective corrective actions.Proven track record of successfully implementing quality initiatives and driving continuous improvement.Knowledge of industry standards and regulations related to quality management, such as ISO, CMMI, and SOC.Experience preferably in a consulting or professional services environment.Experience in effectively collaborating and communicating with local leaders, onshore leaders, stakeholders, and team members across different locations.Strong interpersonal and relationship-building skills to establish and maintain effective working relationships with diverse stakeholders.Ability to navigate and manage relationships in a global and matrixed organization.Experience in working with cross-functional and geographically dispersed teams to drive quality initiatives and achieve common goals.Knowledge of cultural nuances and ability to adapt communication and collaboration styles accordingly.Leadership and influencing skills to drive alignment and consensus among stakeholders with varying perspectives and priorities.Ability to effectively manage and resolve conflicts or disagreements in a constructive manner.Excellent presentation and facilitation skills to effectively communicate quality strategies initiatives, and results to diverse audiences.All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law.
PwC is proud to be an inclusive organization and equal opportunity employer.
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