Company Description
Join us at Accor, where life pulses with passion!
We are thrilled to announce the upcoming opening of
Levni Istanbul Hotel Handwritten Collection!
Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience.
As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.
By working at the newly opening property of
Levni Istanbul Hotel Handwritten Collection, a part of Accor Group,
you will be part of the Accor network, worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
What is in it for you:
You will be part of a world-leading hospitality brand Accor, offering many perks such as:
Competitive net salary
Hotel opening bonus
Monthly supermarket bonus card
Social support bonus card every 3 months
Monthly transportation allowance
Free meals on duty at employee cafeteria
Scholarship for successful university students (either employees or their children)
Surprise gifts for those who have a new child, those who get married for the first time, those who have bought a house for the first time
Being a member of the Accor & Levni family
Learning & development programs
Complimentary language classes, English, French, Spanish, and more
Career opportunities in our growing team
A discount card to be used in Accor Hotels Worldwide
Employee recognition incentive (Employee of the month)
Staff appreciation party and other employee recognition events
A job opportunity that is very easy to reach by Marmaray, Tram, or Ferry.
What you will be doing:
Support the running of our day-to-day Front Office, inspiring our receptionists to create a memorable, effortless experience for our guests.
Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels.
Answer phones, sort out requests, and provide recommendations to guests.
Work closely with our Housekeeping and Engineering teams to ensure everything runs smoothly.
Welcome guests or visitors at all times, enhancing a lasting impression of warmth and care.
Handle all arrivals in an efficient manner, providing guests with accommodation and personalized escort.
Anticipate up-selling and cross-selling opportunities.
Act as an in-house guests' ambassador by establishing and developing personal contact with all our guests.
Ensure that the uniform provided is kept in good condition and presentable.
Handle reservations and information requests made to the hotel by e-mail, fax, or telephone, and record all confirmed reservations in the computer system.
Report to the FO Manager.
Qualifications
Attitude is key; someone who enjoys being helpful to others.
Passion for hospitality – whether that's a drink, a meal, an event, or a bed for the night.
Positive impact on the people you interact with.
Willingness to try new things.
Team player who supports each other.
At least 3 years of hotel Reception experience within a 4/5 star hotel.
Advanced knowledge of Accor Online Platforms.
Thorough knowledge of all SOP's and P&P's for Front Office department.
Knowledge of computers and systems such as PMS, Microsoft Office, etc.
Successful problem-solving skills.
Able to communicate in written and spoken English and Turkish.
Additional languages; French, Spanish, German, Italian, Russian, Arabic are preferred.
Excellent overall communication skills.
Able to multi-task.
Ability to work well in a team environment.
Able to exercise good judgment with difficult guests.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
No military obligation for male candidates.
Prior experience working with Opera or a related system.
Able to stand for extended periods of time.
Able to work shifts.
Must have the ability to handle cash effectively and accurately.
Understanding and ability to work in a multi-cultural environment.
Professional appearance and demeanor.
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