Company DescriptionMercure & ibis London Earls Court and Barnaby's Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.Our mission is to make the impossible possible to realise your dreams.Job DescriptionFirst impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.WHAT YOU WILL BE DOING:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceDealing with payments (credit cards and cash)Communicate with guests by emails and on the phoneWilling to work morning or afternoon shifts according to the needs of the businessEnrol our guests to Accor Loyalty MembershipProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingService focused personality is essential; experience is an assetDealing with guest complaints following Accor standardsGreat communications with all departmentsMaking sure all important information is passed to next shift and your colleaguesAssure task list has been doneBeing proactive in sorting out problemsWorking with Opera or a related system are a plusFluency in EnglishAdditional InformationPERKS FOR YOU:Employee benefit card offering discounted rates at Accor worldwideFree and delicious meal breaks on dutyComplimentary stays in UK and North IrelandFriends & Family discounts50% food discounts in our restaurantsPension SchemeEye Test VouchersStaff Uniforms ProvidedLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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